{"id":164,"date":"2026-10-06T10:25:18","date_gmt":"2026-10-06T10:25:18","guid":{"rendered":"https:\/\/business.zatags.com\/refund-return-policy\/"},"modified":"2026-10-06T10:25:18","modified_gmt":"2026-10-06T10:25:18","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/business.zatags.com\/?page_id=164","title":{"rendered":"Cancellation, Return &amp; Refund Policy"},"content":{"rendered":"<div class=\"policy-page__dates\"><span>Effective Date: October 5, 2026<\/span><span>Last Updated: October 5, 2026<\/span><\/div>\n<p>This B2B Cancellation, Return &amp; Refund Policy applies to bulk orders, corporate gifting orders, customised products, personalised products and other B2B purchases made from Zatags Lifestyle Pvt. Ltd. (&quot;Zatags&quot;, &quot;we&quot;, &quot;us&quot; or &quot;our&quot;).<\/p>\n<p>Because B2B orders may involve customised products, bulk quantities, approved artwork, advance procurement, specialised packaging and scheduled production, they are handled differently from standard retail purchases.<\/p>\n<p>By confirming a B2B order, the Client acknowledges and accepts this Policy together with the applicable quotation, invoice and B2B Terms &amp; Conditions.<\/p>\n<h2 id=\"1-b2b-order-lifecycle\">1. B2B Order Lifecycle<\/h2>\n<p>A typical B2B project may proceed through the following stages:<\/p>\n<p>Enquiry \u2192 Quotation \u2192 Design \/ Artwork \u2192 Client Approval \u2192 Payment \/ PO \u2192 Production \u2192 Quality Check \u2192 Dispatch \u2192 Delivery<\/p>\n<p>The cancellation or refund options available to the Client may depend on the stage at which the request is received.<\/p>\n<h2 id=\"2-cancellation-before-order-confirmation\">2. Cancellation Before Order Confirmation<\/h2>\n<p>A B2B enquiry or quotation request may generally be withdrawn before the order has been formally confirmed.<\/p>\n<p>A quotation or proposal does not itself create an obligation for Zatags to reserve inventory or production capacity unless specifically agreed in writing.<\/p>\n<h2 id=\"3-cancellation-after-order-confirmation-but-before-production\">3. Cancellation After Order Confirmation but Before Production<\/h2>\n<p>If a cancellation request is received after an order has been confirmed but before production has commenced, Zatags may consider the request based on the status of the project.<\/p>\n<p>Any refund, where approved, may be reduced by costs already incurred, including:<\/p>\n<ul>\n<li>Design charges<\/li>\n<li>Artwork preparation<\/li>\n<li>Procurement<\/li>\n<li>Material costs<\/li>\n<li>Packaging<\/li>\n<li>Payment-processing charges<\/li>\n<li>Third-party charges<\/li>\n<li>Other non-recoverable project expenses<\/li>\n<\/ul>\n<h2 id=\"4-cancellation-after-artwork-approval\">4. Cancellation After Artwork Approval<\/h2>\n<p>Once the Client has approved artwork, design, specifications or personalisation, Zatags may begin procurement or production activities.<\/p>\n<p>After artwork approval, cancellation may not be possible where Zatags has incurred costs or committed resources specifically for the Client&#039;s order.<\/p>\n<p>If cancellation is accepted, applicable costs already incurred may be deducted from any eligible refund.<\/p>\n<h2 id=\"5-cancellation-after-production-has-started\">5. Cancellation After Production Has Started<\/h2>\n<p>Once production has commenced, customised, personalised or specially manufactured products will generally not be eligible for cancellation or refund merely because the Client changes its mind or no longer requires the products.<\/p>\n<p>This includes products manufactured specifically using the Client&#039;s:<\/p>\n<ul>\n<li>Logo<\/li>\n<li>Branding<\/li>\n<li>Artwork<\/li>\n<li>Names<\/li>\n<li>Personalisation<\/li>\n<li>Packaging<\/li>\n<li>Specifications<\/li>\n<li>Approved design<\/li>\n<\/ul>\n<h2 id=\"6-standard-products\">6. Standard Products<\/h2>\n<p>For standard, non-customised products, cancellation may be considered only if the order has not entered processing or dispatch.<\/p>\n<p>Once an order has been processed, packed or dispatched, cancellation may no longer be possible.<\/p>\n<h2 id=\"7-returns-of-customised-products\">7. Returns of Customised Products<\/h2>\n<p>Customised, personalised or specially manufactured products are generally not returnable solely due to:<\/p>\n<ul>\n<li>Change of mind<\/li>\n<li>Change in business requirements<\/li>\n<li>Change in event date<\/li>\n<li>Cancellation of an event<\/li>\n<li>Change in employee or recipient list<\/li>\n<li>Personal preference<\/li>\n<li>Minor colour variation<\/li>\n<li>Minor variation within reasonable manufacturing tolerance<\/li>\n<li>Incorrect information supplied or approved by the Client<\/li>\n<\/ul>\n<p>This does not affect the Client&#039;s rights in relation to verified manufacturing defects, material non-conformity or other issues for which Zatags is responsible.<\/p>\n<h2 id=\"8-damaged-products\">8. Damaged Products<\/h2>\n<p>If products arrive damaged, the Client should notify Zatags as soon as reasonably possible after delivery.<\/p>\n<p>The Client should provide:<\/p>\n<ul>\n<li>Order or invoice reference<\/li>\n<li>Photographs of the outer packaging<\/li>\n<li>Photographs of the affected products<\/li>\n<li>Video evidence where available<\/li>\n<li>Quantity affected<\/li>\n<li>Description of the issue<\/li>\n<\/ul>\n<p>For bulk orders, the Client should identify the affected quantity rather than treating the entire shipment as defective unless the entire shipment is demonstrably affected.<\/p>\n<p>Zatags may request additional evidence from the Client or the delivery partner before approving a claim.<\/p>\n<h2 id=\"9-defective-or-incorrect-products\">9. Defective or Incorrect Products<\/h2>\n<p>A claim may be considered where Zatags verifies that products are:<\/p>\n<ul>\n<li>Manufacturing defective<\/li>\n<li>Materially damaged before or during delivery<\/li>\n<li>Incorrectly manufactured<\/li>\n<li>Materially different from the approved specifications<\/li>\n<li>Incorrectly supplied by Zatags<\/li>\n<\/ul>\n<p>Where a claim is verified, Zatags may provide one or more of the following remedies:<\/p>\n<ul>\n<li>Replacement of affected products<\/li>\n<li>Reproduction of affected products<\/li>\n<li>Credit against the order<\/li>\n<li>Refund for the affected products<\/li>\n<li>Another mutually agreed commercial resolution<\/li>\n<\/ul>\n<p>The appropriate remedy will depend on the nature and extent of the issue.<\/p>\n<h2 id=\"10-incorrect-information-or-approval-by-client\">10. Incorrect Information or Approval by Client<\/h2>\n<p>Zatags will not ordinarily be responsible for errors arising from information supplied or approved by the Client.<\/p>\n<p>This includes, without limitation:<\/p>\n<ul>\n<li>Incorrect spelling<\/li>\n<li>Incorrect names<\/li>\n<li>Incorrect quantities<\/li>\n<li>Incorrect addresses<\/li>\n<li>Incorrect logos<\/li>\n<li>Incorrect artwork<\/li>\n<li>Incorrect colours where the approved design was clear<\/li>\n<li>Incorrect product selection<\/li>\n<li>Incorrect recipient information<\/li>\n<\/ul>\n<p>Where production has followed the information or artwork approved by the Client, the resulting products may not qualify for replacement or refund solely because the Client subsequently identifies an error.<\/p>\n<h2 id=\"11-colour-and-manufacturing-variations\">11. Colour and Manufacturing Variations<\/h2>\n<p>Minor differences between a digital design, screen image, sample and finished product may occur due to:<\/p>\n<ul>\n<li>Screen settings<\/li>\n<li>Printing processes<\/li>\n<li>Material characteristics<\/li>\n<li>Lighting<\/li>\n<li>Batch variation<\/li>\n<li>Production conditions<\/li>\n<\/ul>\n<p>Minor variations that remain within reasonable manufacturing tolerances will not automatically qualify as defects.<\/p>\n<h2 id=\"12-quantity-discrepancies\">12. Quantity Discrepancies<\/h2>\n<p>If the Client believes that the delivered quantity is lower than the confirmed quantity, the Client should notify Zatags promptly.<\/p>\n<p>Zatags may review:<\/p>\n<ul>\n<li>Production records<\/li>\n<li>Packing records<\/li>\n<li>Dispatch records<\/li>\n<li>Courier records<\/li>\n<li>Delivery documentation<\/li>\n<\/ul>\n<p>If a shortage attributable to Zatags is verified, an appropriate resolution will be provided for the affected quantity.<\/p>\n<h2 id=\"13-multi-location-deliveries\">13. Multi-Location Deliveries<\/h2>\n<p>For orders delivered to multiple locations, the Client is responsible for providing accurate recipient and delivery information.<\/p>\n<p>Zatags will not ordinarily be responsible for failed delivery resulting from:<\/p>\n<ul>\n<li>Incorrect address<\/li>\n<li>Incorrect phone number<\/li>\n<li>Incorrect recipient details<\/li>\n<li>Recipient unavailability<\/li>\n<li>Failure to respond to courier communications<\/li>\n<li>Changes requested after dispatch<\/li>\n<\/ul>\n<p>Additional delivery or re-delivery costs may apply.<\/p>\n<h2 id=\"14-delivery-delays\">14. Delivery Delays<\/h2>\n<p>Zatags will make reasonable efforts to meet agreed timelines.<\/p>\n<p>However, delays caused by third-party logistics providers, weather, natural disasters, government restrictions, strikes, transportation disruptions, incorrect client information or other circumstances beyond Zatags&#039; reasonable control will not automatically qualify the Client for a refund.<\/p>\n<p>Where a delay is attributable to Zatags and materially affects the agreed project, Zatags will work with the Client to determine an appropriate resolution.<\/p>\n<h2 id=\"15-claim-period\">15. Claim Period<\/h2>\n<p>For damaged, defective, incorrect or incomplete deliveries, the Client should notify Zatags as soon as reasonably possible after delivery and preferably within 72 hours.<\/p>\n<p>Claims submitted after this period may still be reviewed where circumstances justify consideration, but Zatags reserves the right to request additional evidence or decline claims where the delay materially affects the ability to verify the condition of the goods at delivery.<\/p>\n<h2 id=\"16-evidence-required-for-claims\">16. Evidence Required for Claims<\/h2>\n<p>To process a claim efficiently, Zatags may request:<\/p>\n<ul>\n<li>Order ID or invoice number<\/li>\n<li>Purchase order number, where applicable<\/li>\n<li>Photographs<\/li>\n<li>Unboxing or unpacking video<\/li>\n<li>Product images<\/li>\n<li>Packaging images<\/li>\n<li>Delivery documentation<\/li>\n<li>Quantity details<\/li>\n<li>Description of the issue<\/li>\n<\/ul>\n<p>For large or multi-location orders, Zatags may request location-wise evidence.<\/p>\n<h2 id=\"17-unboxing-evidence\">17. Unboxing Evidence<\/h2>\n<p>For shipments where damage or shortage is alleged, the Client is strongly advised to record the opening of the shipment, particularly for high-value or large-volume orders.<\/p>\n<p>The recording should, where practical, show:<\/p>\n<p>The sealed package;<\/p>\n<p>The package being opened;<\/p>\n<p>The contents;<\/p>\n<p>The condition of the products; and<\/p>\n<p>Any visible damage, shortage or defect.<\/p>\n<p>The absence of an unboxing video will not automatically invalidate every claim, but it may make verification more difficult.<\/p>\n<h2 id=\"18-refund-processing\">18. Refund Processing<\/h2>\n<p>Where a refund is approved, the applicable refund amount and method will be communicated to the Client.<\/p>\n<p>Refunds may be processed after completion of the verification process and may be subject to payment-provider or banking timelines.<\/p>\n<p>Where only a portion of an order is affected, the refund will generally relate only to the verified affected portion.<\/p>\n<h2 id=\"19-advance-payments\">19. Advance Payments<\/h2>\n<p>Advance payments may be used by Zatags to procure materials, allocate production capacity, create designs, manufacture products, arrange packaging or otherwise execute the Client&#039;s project.<\/p>\n<p>Accordingly, advance payments are not automatically refundable upon cancellation.<\/p>\n<p>Any eligible refund will be determined based on:<\/p>\n<ul>\n<li>Stage of the order<\/li>\n<li>Costs already incurred<\/li>\n<li>Work completed<\/li>\n<li>Materials procured<\/li>\n<li>Production status<\/li>\n<li>Third-party charges<\/li>\n<li>Applicable commercial terms<\/li>\n<\/ul>\n<h2 id=\"20-purchase-orders-and-cancellation\">20. Purchase Orders and Cancellation<\/h2>\n<p>Where a Client has issued a purchase order, cancellation will be subject to these Terms, the accepted quotation and any specific written commercial agreement between the parties.<\/p>\n<p>A Client&#039;s internal cancellation or change in requirements does not automatically cancel Zatags&#039; obligations or costs already incurred for the project.<\/p>\n<h2 id=\"21-refund-exclusions\">21. Refund Exclusions<\/h2>\n<p>Refunds or returns will generally not be provided for:<\/p>\n<ul>\n<li>Change of mind<\/li>\n<li>Change in event date<\/li>\n<li>Cancellation of an event<\/li>\n<li>Change in internal company requirements<\/li>\n<li>Change in recipient list after production<\/li>\n<li>Personal preference<\/li>\n<li>Products correctly manufactured according to approved specifications<\/li>\n<li>Minor colour differences<\/li>\n<li>Minor manufacturing variations within reasonable tolerance<\/li>\n<li>Incorrect information supplied by the Client<\/li>\n<li>Incorrect artwork approved by the Client<\/li>\n<li>Incorrect delivery information supplied by the Client<\/li>\n<li>Failure to receive a shipment due to circumstances attributable to the Client<\/li>\n<\/ul>\n<h2 id=\"22-replacement-and-reproduction\">22. Replacement and Reproduction<\/h2>\n<p>Where Zatags approves replacement or reproduction, the replacement timeline will depend on:<\/p>\n<ul>\n<li>Product availability<\/li>\n<li>Production requirements<\/li>\n<li>Quantity<\/li>\n<li>Customisation<\/li>\n<li>Artwork<\/li>\n<li>Location<\/li>\n<li>Logistics<\/li>\n<\/ul>\n<p>A replacement does not automatically entitle the Client to cancellation or a full refund unless otherwise agreed.<\/p>\n<h2 id=\"23-no-double-recovery\">23. No Double Recovery<\/h2>\n<p>A Client may not receive multiple remedies for the same verified issue.<\/p>\n<p>For example, where Zatags provides a full replacement for affected products, the Client will generally not also be entitled to a full refund for those same products.<\/p>\n<h2 id=\"24-communication-and-resolution\">24. Communication and Resolution<\/h2>\n<p>Zatags aims to resolve legitimate B2B claims fairly and efficiently.<\/p>\n<p>Clients should contact:<\/p>\n<p>Email: <a href=\"mailto:connect@zatags.com\">connect@zatags.com<\/a><\/p>\n<p>Phone: +91 9137976332<\/p>\n<p>Please include the order or invoice reference and sufficient information to allow the team to investigate the matter.<\/p>\n<h2 id=\"25-policy-exceptions\">25. Policy Exceptions<\/h2>\n<p>Zatags may, at its discretion, provide a goodwill resolution in exceptional circumstances.<\/p>\n<p>Any such resolution will not create a precedent or establish an ongoing obligation to provide the same exception for future orders.<\/p>\n<h2 id=\"26-interaction-with-b2b-terms-conditions\">26. Interaction With B2B Terms &amp; Conditions<\/h2>\n<p>This Policy forms part of Zatags&#039; B2B Terms &amp; Conditions.<\/p>\n<p>If a specific written commercial agreement expressly provides different cancellation, return or refund terms for a particular project, those agreed terms will apply to the extent of the conflict.<\/p>\n<h2 id=\"27-changes-to-this-policy\">27. Changes to This Policy<\/h2>\n<p>Zatags may update this Policy from time to time.<\/p>\n<p>The version applicable to a particular order will generally be the version applicable when the order was confirmed, unless otherwise agreed in writing.<\/p>\n<h2 id=\"28-contact-information\">28. Contact Information<\/h2>\n<p>Zatags Lifestyle Pvt. Ltd.<\/p>\n<p>213, Raheja Chambers, 2nd Floor,<\/p>\n<p>Free Press Journal Road,<\/p>\n<p>Nariman Point, Mumbai \u2013 400021, India<\/p>\n<p>Email: <a href=\"mailto:connect@zatags.com\">connect@zatags.com<\/a><\/p>\n<p>Phone: +91 9137976332<\/p>\n<p>Website: <a href=\"https:\/\/zatags.com\/pages\/custom\" rel=\"nofollow\">https:\/\/zatags.com\/pages\/custom<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Effective Date: October 5, 2026Last Updated: October 5, 2026 This B2B Cancellation, Return &amp; Refund Policy applies to bulk orders, corporate gifting orders, customised products, personalised products and other B2B purchases made from Zatags Lifestyle Pvt. Ltd. (&quot;Zatags&quot;, &quot;we&quot;, &quot;us&quot; or &quot;our&quot;). Because B2B orders may involve customised products, bulk quantities, approved artwork, advance procurement, [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-policy.php","meta":{"footnotes":""},"class_list":["post-164","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/business.zatags.com\/index.php?rest_route=\/wp\/v2\/pages\/164","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/business.zatags.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/business.zatags.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/business.zatags.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=164"}],"version-history":[{"count":0,"href":"https:\/\/business.zatags.com\/index.php?rest_route=\/wp\/v2\/pages\/164\/revisions"}],"wp:attachment":[{"href":"https:\/\/business.zatags.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}